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FAQs / Help

ORDERS

Shipping countries, time frames & prices

Track your order(s)?

Changing or canceling my order(s)?

I placed an order but never received the email confirmation!

I placed an order but forgot to use my discount code

My Credit Card was declined?

I've placed an order but haven't received any updates!

Why was my order cancelled?

PRODUCT

Do you have a Lavenu size guide?

I'm in love with an item but it's out of stock. What should I do?

What are final sales items?

SHIPPING

Shipping countries, time frames & prices

How do I know my order has been shipped & is on its way?

My tracking info shows package delivered but I haven't received it.!?

If items are missing?

Who are your shipping carrier?

Returning damaged/defective item...

Shipping responsibilities + insurance

EASY RETURN & REFUND

Refunds & returns

Can I exchange an item?

Return shipping labels

Item(s) defective/missing/not what I ordered?

I could not receive my order & it's being return, what do I do?

TECHNICAL

how do I unsubscribe from Lavenu's emails & newsletter?

I have forgotten my account username/password

Is my privacy & personal info secure on Lavenu's website?

Privacy Policy

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