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How long does it take for items to be processed?

Because most of our products are unique on the market & made in-house, it takes about 1-3 days to produce & process them. Tee-shirts take 1 day to process compared to sneakers which take about 3 days. To that add 7-10 days for the shipping, depending on where you live.

Do I get a tracking number with my order?

Yes! Once your order has been processed & ready to be shipped, you will automatically receive an email with a tracking number, provided that you have left your email address during the purchase. You can even track your order(s) here

Is it safe to purchase via Lavenu's website?

Yes! Lavenu's website is hosted on the largest e-commerce platform. Payments are processed by Stripe, one of the largest e-payment processor. On top of that, we have equipped our servers with McAfee data protection processor making shopping on Lavenu's website safe, providing you are secured on your end.

Are all Lavenu's products really unique?

Yes, most of them are. 80% of our products are designed in-house. Once designed, they are produced either in Europe, the US or China. 

Returning Damaged/Defective Items.
We strive for no returns, we are tireless in ensuring that every product that comes from Lavenu is flawless. It’s what you deserve. But if something does go wrong, we do provide options. In cases of damage or defect, we can quickly arrange a replacement if you provide a digital image of the damage or defect along with a clear description of the problem and preferred action (replacement, refund or credit) in an email to our customer support team. In most cases, action can be taken as soon as we have this evidence from you. If the damage/defect cannot be verified via email contact, the item may be required to return for inspection. We’ll then contact you with our next course of action.
 
How much is shipping?
Standard shipping is free. Express shipping is handled by DHL and is charged by weight see individual products for specific fees.                                                                                            
Who are your international shipping carriers?
Express shipping is handled by DHL, the Standard shipping varies depending on your country.                                                                                                                                                                                                                                                                        
I'm missing items from my order.
If you're missing an item, double check the package and other products to make sure it's not hiding somewhere. Different products ship from different locations and are split into different orders so it may still be on the way. If you still can't locate it, please let us know and we will make sure you get what you ordered.                                                                              
I think my package has been lost.
Please note that all shipping times are estimates and not guaranteed. If you do not receive the items within 4 weeks of the shipping date please let us know and we will take further action with the order.                                                                                                                            
I received the incorrect items
Please send us a photo of the item(s) and any additional description. We will review it and begin processing a replacement right away. 
                                                                          
Who covers the return shipping cost?
Only in the event that the product is claimed as damaged or defective and it cannot be determined remotely, we will provide a prepaid return-shipping label to inspect the product. 
For all other cases, return shipping costs are the responsibility of the customer. You will be notified when your return is received at our facilities with an indication as to what will follow.                                                                                                                                                      
How long will it be until I get my money back?
If you have requested a refund, be advised that returning funds usually take 7-15 days to appear in the account used to make the purchased (depending on the processing speed of your bank). 
If you have requested an exchange in a different size or style, an email will be sent letting you know once the reprint has been initiated.                                                                                                                                                                                                                       
What items can't be returned?
Most of our products are all custom made. This means you choose exactly what you want to purchase and we produce it. We accept returns on orders that do not match the design criteria given to us by you the customer. If there is evidence that we have not provided a product of the standard you expect then returns are negotiable. However, we cannot accept returns of non-defective products on the basis of their design or any other deviation in customer preference. No items can be returned for refund 30 days after receipt. And we cannot accept the return of used items.
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