SHIPPING.

We're putting so much work to make sure you get your order ASAP! You should get your order within 5-15 business days from the day it is placed.

- Order process: 1-3 days.

- Custom process: 1-2 days.

- Shipping process: 7-12 days.

To ensure that your package is properly delivered and you receive shipment within the time frame we advertise, please make sure your address is fully entered and correct and add a reachable phone number so that carriers can contact you in case of any issues. Use correct abbreviations and have spaces inserted properly, we do not take responsibility for incorrect information. The information provided is automatically copy/pasted into our delivery system so if you make a mistake, delivery issues may arise. If the package is returned non-deliverable we will issue a store credit in the form of an E-Gift Card for the net price of your item(s) minus the shipping charges.

For most countries, shipping time frames can take between 10 to 20 business days depending on processing times (3-5 business days depending on holidays and busy periods) & delivery (5-10 days depending on customs & locations). Even though we strive to deliver as fast as possible, some countries have longer custom regulations which can lead to your delivery lasting more than 20 days. We do apologise for that but it's unfortunately out of our control, therefore Lavenu is not responsible for longer delivery time frames.

Shipping fees can be refundable in some cases, see our return policy. If you refuse any shipments from Lavenu.store, you will be held responsible for the original shipping charges, plus the cost of returning the package to us. This amount will be deducted from any credit issued.

We will ship to PO Boxes via our shipping partners. However, some expedited shipments are not available to PO Boxes in some countries.

If your tracking information states that your package was delivered and you have not received it, then you must contact the delivery carrier (either your local/national Postal Services or the delivery company) and address the issue directly with them.  Lavenu.store does not hold or accept responsibility for packages that have been stated by the carrier as "delivered" or "no one to accept the package". We do not issue refunds or credits for packages that the carrier confirms as being delivered.

Just a reminder that you will receive your order 1-10 business days from the date that it is shipped out, not necessarily from the date that it is placed, depending on the shipping method selected, the final destination of the order and customs.

After your payment is authorized and verified, it can still take up to 5 days to process your order. This is just an estimate & doesn't include weekends or holidays.  When your order has been processed & ready to be shipped, you will receive an email with tracking(s) information. Estimated processing and shipping times are displayed below:

.FREE - Orders over $50 - 5 to 10 business days

.STANDARD - $4.99 - 5 to 10 business days

.EXPRESS - $29.99 - 3 to 5 business days

We offer Priority & Standard Mail to most locations (domestic & internationally). Your shipping cost is displayed at the point of checkout.

Please note, that if your order includes multiple items and one (or more) of the items are out of stock, we will wait 1 to 3 days to get the item(s) & send the rest to you. If we cannot get the item(s) in stock then we'll offer you either an E-Gift Card or a Refund for the item(s) not in stock.

Reserved Rights Regarding Shipping

While we will make every effort to accommodate your shipping and billing preferences, in order to protect our customers, Lavenu reserves the right to require customers to use a “common” shipping and billing address in the event that we are unable to process an order or verify the shipping address provided.

Additionally, Lavenu reserves the right to solely define and limit, refuse, and/or cancel orders from customers at any time due to:

  • An irregular or excessive returns history indicative of “wardrobing;”
  • An irregular or excessive returns history involving worn, altered, laundered, damaged, or missing items; or,
  • Potential fraudulent or criminal activity.
  • Items such as bikinis, underwears, liquids, etc... stated in our Policies.

Similarly, Lavenu reserves the right to limit, refuse, and/or reject returns to any customer or entity, due to similar actions as noted above.

RETURN

Our policy last 15 days. If 15 days have gone by since your purchase, unfortunately, we can’t offer you any refund or exchange. For refunds, you must send the item(s) back within 15 days of reception, along with postal tracking number.

To be eligible for a return, your item must be unused, unworn and in the same condition that you received it. It must also be in the original packaging & free from any sanitation such as makeup, perfume or/and any liquids.

Items that are not eligible for return or/and refunds are items on sale, underwear & swimwear or sanitary goods, hazardous materials, or flammable liquids or gases.

Additional non-returnable items:
Gifts & promotional items
Some health and personal care items

To complete your return, we require a receipt or proof of purchase. Please visit our Return Center page.

Please send your purchase back to our center.

See the address on the package or email us for info.

Items received in more than 30 days which are due to our mistake(s). Any mistake(s) due to the shipping company, no refund or exchange will be offered.

REFUND (if applicable)!

Once your return is received and inspected, we will send you an email to notify you of the status. We will notify you of the approval or rejection of your refund. 

If you are approved, then your refund will be processed, and a credit will automatically be applied as a refund of the original method of payment, within 10 working days or as an E-Gift Card. Lavenu reserves the right to the method of refund depending on the issue, see our refund policy. Please know that a 10% restocking fee will be deducted from the total amount of your refund.

Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next, contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at Hello@bforbetter.com.

Sale items (if applicable)
Only regular priced items may be refunded, unfortunately, sale items cannot be refunded.

Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, visit our Return Center page or send us an email at Hello@Lavenu.store and send your item to:

See address on the package.

Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.

Shipping
To return your product, please visit our Return Center page & mail your product to:

See the address on the package.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are shipping an item over $75, you should consider purchasing shipping insurance.