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Need help? We've got you covered. Take a look at our FAQs below or contact us via Facebook or at:
Processing time: 12-24 hours

Shipping rates and time frames:

Standard: Free - 5-10 days

Express: $14.99 - 2-5 days

We currently only accept credit card payments and PayPal. More payment methods will be added in the future.
Yes you do! If you do not receive an email confirmation from within 30 minutes of ordering, please check your Spam folder, alternatively, your email address on file might be spelt incorrectly. If you still need assistance, please contact us at
Yes you can! All orders have tracking numbers. Once your order has been processed (12 hours) & ready to be shipped, you will receive an email with a tracking number (up to 3 days to show on shipping system), provided that you have left your email address during the purchase. You can even track your order(s) in the footer below.
We know how important your order is, so we aim to process your orders as quickly as possible. While we cannot cancel or change an order once it has been fulfilled, you are welcome to return the item(s) to us in accordance with our Return Policy.
If you have any concerns with your order, please contact our support team by email and they will be glad to assist you. Most emails are answered within 1 business day.
Lavenu is not responsible for:

- Delivery delays due to carriers. Our items will, in 99% of cases, always leave our centres within 24 hours depending on stock, weekends & holiday/sales periods. Once they have been processed, it is the carrier's duty & responsibility to deliver them to you as soon as possible.

- Items lost or stolen during & after shipment. Once items have been shipped & tracking numbers have been sent, we no longer hold responsibilities for what could happen to items during shipment. We can surely help in resolving issues with shipping providers. In most cases, shipping companies do settle for refunds if items are lost or stolen. To guarantee a lost or stolen item refund, please make sure that you have provided the correct delivery/address information, including phone number.

For more information about our shipping policy, please click here
We know how frustrating this can be & we always want to make sure that every order is perfect. Once you receive your order, please thoroughly check the delivered item(s) immediately. If you believe an item or many are missing/defective or not part of your order then please contact our Customer Care Team within 24 hours of receipt & let us know. We will work with you to correct the order as quickly as possible!

For more information on our Return Policy.
If you're not happy with your item, you can send it back within 30 days of receipt. We'll be happy to offer you a refund once your return item is received and inspected, we will send you an email to notify you of the status.

If you are approved, then your refund will be processed, and a credit will automatically be applied as the original method of payment, within 3 working days of receiving the item. Lavenu reserves the right to the method of refund depending on the issue. Please know that a 10% restocking fee will be deducted from the total amount of your refund.

Our policy last 30 days. If 30 days have gone by since receipt of your item(s), unfortunately, we can’t offer you any refund or exchange. For refunds, you must send the item(s) back to us within 30 days of reception. To return your item(s), simply log into your account, click on the Return Centre link (on the footer) & add your order details as well as the item(s) you'd like to return and we'll email you a free E-parcel barcode.
Yes all of our products are tested, proven and FDA approved. All our products are recyclable and conform to the highest quality standards. Free from animal testing and/or dangerous raw materials.
Yes you can. Our products are made from recyclable silicone and animal/dangerous free testing materials that provide moistures which is perfect for sensitive and dry skin.
A healthy blood circulation is the most important aspect for keeping healthy legs, feet and skin. Poor circulation restricts delivery of oxygen and nutrients that are required for normal maintenance and repair of bones, muscles and skin. Through the magnetic nodules and the 270 acupoints, the insole increase the blood flow between the foot and the rest of the leg, leaving them healthy and beautiful.
Measure the Acupressure Insoles® to the current insoles you're wearing to avoid movement inside your shoes. Then simply cut them at the designated points to the exact size. Place the Acupressure Insoles® inside with the natural magnets facing up. You can use them with or without socks but we do recommend that you wear socks in the beginning to accommodate your feet (for maximum results, wear thin socks)
Provided that you use them daily & depending on your disorder (plantar, varicose, diabetes or else) it can take up to 30 days to see concrete, lasting results. For minor disorders such as dry skin or cracked heels, you'll notice results within 14 days.